These account closure terms explain how Spinjoys Casino handles closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany. The goal is to give you clear, practical information about the steps you should take, the verification I may require, and what happens after a closure. I address both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Scope of These Account Closure Terms
These terms relate to Spinjoys Casino accounts registered to users who have a residential address in Germany. I apply them to player accounts, affiliate accounts, and any linked payment profiles for which German regulatory requirements could apply. The scope covers closures initiated by you, closures I carry out for compliance or security reasons, and closures that follow a regulatory instruction. They work alongside my general terms and applicable law.
I might revise these closure terms now and then, but changes will not affect a closure request already transfermarkt.de in progress unless the law demands it. If any condition is unclear, get independent advice before making a request. The language of the operational account record is English, but Germany users are able to contact my support team for explanations.
Verification Requirements Prior to Account Closure
Before I finish a closure, I may ask you to supply a valid government-issued ID, proof of address, and proof of your payment method. For Germany users, this supports my obligation to keep accurate records and prevent unauthorised access. auf dieser Seite I will not handle a closure if the identity information you gave earlier contradicts the request.
Submit documents through the secure upload link I provide. I do not ask you to email sensitive files by unencrypted email. The verification step may add a short delay, but it is essential to protect your funds and my platform. I keep verification records according to the retention rules detailed later in these terms.
Voluntary Account Closure Steps
To terminate your account by choice, submit a written request through the contact details listed in my help centre. I require you to indicate your linked email address and the purpose for closure so I can handle the request effectively. I might request a final identity confirmation before processing the account closure. My support team will recognize the request and provide you a case number.
After I get a complete request, I usually complete voluntary closure within five business days. If extra documents are required, the duration may lengthen. Do not open or use a new account during this timeframe because that can hold up the closure. I will send a acknowledgment email when the account has been terminated and no further play is permitted.
Affiliate Account Closure and Commission Effect
Affiliates with a registered address in Germany can request closure of their partner account under these same principles. Before closure, I need that all due diligence and tax information is finished. If you have unpaid commissions above the minimum payment threshold, I will clear them in the next regular payment cycle after the closure request, provided no breach is pending.
Termination of an affiliate account terminates your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically invalidate commissions that have already built up under my affiliate programme rules. If I close an affiliate account for breach of my terms, I may keep unpaid commissions where the breach caused loss or regulatory exposure.
Unpaid Balances and Withdrawal Rights
A voluntary closure does not remove your right to cash out real-money funds not affected by a lawful restriction. After I close the account, I will determine the withdrawable balance and send it to a payment method that passes my verification checks. Germany users should make sure the payment method matches the original deposit source where possible. That minimizes delay.
If I close your account for a regulatory or security reason, I may hold funds temporarily while I carry out required checks. I will release the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk is present. If you have any amount to Spinjoys Casino, I may set off that debt before returning the remaining balance.
Regulatory Closure and Mandatory Actions
I might need to close an account for users in Germany because of legal duties, court orders, or enforcement instructions. I also close accounts when I discover fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I am not seeking your consent, and I can act immediately to protect the integrity of the platform and other users.
When I take mandatory action, I will notify you of the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I note the regulatory basis for the closure. I could maintain a record of the restriction for compliance purposes. You can seek further details, but I am not obliged to disclose internal risk information.
Qualification for Account Closure by Germany Users
You can submit closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been verified. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have authorized. For Germany users, I may need assurance that no ongoing bonus wagering requirements or unresolved dispute persists before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to examine potential fraud, money laundering, or breach of my terms. In those cases, I may suspend the account while the investigation continues. Once the review is complete and no restriction applies, I will complete the closure. You stay responsible for activity on your account until the closure is confirmed in writing.
Record Keeping After Account Termination
After your account is closed, I retain certain personal and transactional data to fulfill legal, tax, and anti-money laundering obligations. For Germany users, retention periods comply with applicable legal requirements and my internal schedule. I limit access to that data and do not use it for general marketing after closure unless you have separately agreed.
I may keep records of the closure action, the reason code, and communication with the account holder. This helps me show the closure was handled correctly. You may file a subject access request or request erasure where the law allows. But I cannot delete data I am required to keep by a statutory retention duty.
Reopening and After-Closure Restrictions
A closed account is not automatically reopened. If you have second thoughts after a voluntary closure and want to return to online Spinjoys Casino partnerprogramm, you must submit a new reopening request. I may review the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not seek to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.